Question 1

How do I register a new account at ink704?

Accepted Answer

Registration at ink704 takes less than 2 minutes. Open the Register, fill in the form with your full name, active email, phone number, choose a unique username, and create a strong password. After submitting, you will receive an OTP verification code to your registered email or phone number. Enter the code and your account will be activated immediately. Note that each person is only allowed one ink704 account.

Question 2

What are the requirements to create an ink704 account?

Accepted Answer

The main requirements are: (1) Be at least 18 years old, (2) Have an active email address, (3) Have an active Indonesian phone number, and (4) Have a national ID (KTP) for identity verification (KYC) prior to your first withdrawal. The name you register must exactly match the name on the bank account or e-wallet you will use for transactions.

Question 3

What is KYC verification and is it mandatory?

Accepted Answer

KYC (Know Your Customer) is an identity verification process that requires you to upload a clear photo of your ID. This must be completed before you can make your first withdrawal. Its purpose is to confirm that the account belongs to the right person, prevent fraud, and ensure transactions are directed to the correct account. KYC verification is typically completed within 1×24 hours on business days after documents are received.

Question 4

Can I update my account details such as email or phone number?

Accepted Answer

Your registered email and phone number can be updated through the Account Settings menu, but this process requires additional identity verification to ensure only the legitimate account owner can make changes. Usernames are permanent and cannot be changed after being chosen during registration. For changes to sensitive data, it is recommended to contact the ink704 support team via live chat.

Question 5

How do I close or deactivate my ink704 account?

Accepted Answer

There are several options available depending on your needs: (1) Cool-off — a temporary pause of 24 hours to 30 days, (2) Self-exclusion — a longer suspension of 6 months, 1 year, or permanently. All options can be activated from the Account Settings menu without requiring anyone else's approval. During the suspension period, any remaining balance is kept safe and can be withdrawn. Learn more on the Responsible Gaming.

Question 6

I forgot my password and can't log in — what should I do?

Accepted Answer

Click the "Forgot Password" link on the page Login. Enter your registered email or phone number, and reset instructions will be sent to you. Make sure to check your spam folder if it does not appear in your main inbox. If your registered email or phone number is no longer accessible, contact the ink704 support team via live chat for a secure manual identity verification process.

Question 7

What payment methods are available at ink704?

Accepted Answer

ink704 supports a wide range of payment methods in Indonesian Rupiah (IDR): local bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga, and others), popular e-wallets (OVO, GoPay, DANA, ShopeePay), and QRIS. All transactions are conducted in IDR with no foreign currency conversion, so there are no hidden fees from exchange rate differences.

Question 8

What are the minimum and maximum deposit amounts at ink704?

Accepted Answer

The minimum deposit at ink704 is very affordable, making the platform accessible to everyone. The maximum limit per transaction and per day depends on the payment method used and your account level. Current limit details are available on the Cashier page in your account after log in. This limit is subject to change at any time in accordance with platform policy.

Question 9

How long does a withdrawal from an ink704 account take?

Accepted Answer

Withdrawal requests are typically processed within 1–3 hours on business days after verification is complete. The actual time for funds to reach your account depends on the processing speed of your bank or e-wallet. Withdrawals submitted outside business hours or on public holidays may take slightly longer. Make sure your KYC is completed before submitting your first withdrawal.

Question 10

Are there any fees for deposits or withdrawals?

Accepted Answer

ink704 does not charge additional fees for deposits or withdrawals. However, your bank or e-wallet provider may apply administrative fees according to their own policies — this is outside ink704's control. Always check the fee policy of your payment service provider.

Question 11

My deposit was sent but my balance hasn't been credited — why?

Accepted Answer

Under normal conditions, deposits via bank transfer are confirmed within 1–5 minutes, while e-wallets are usually faster. If more than 15 minutes have passed and your balance has not been credited, check whether your transfer was successful in your banking or e-wallet app. If it was successful, contact the ink704 support team via live chat with proof of transfer (screenshot) — the team will verify and credit your balance as soon as possible.

Question 12

Can I withdraw my balance to a different account from the one I registered?

Accepted Answer

No. For security and fraud prevention reasons, withdrawals can only be processed to a bank account or e-wallet registered under the same name as your ink704 account. If you wish to add or change a registered account, the process requires additional verification through the ink704 support team.

Question 13

How do I claim the new member bonus at ink704?

Accepted Answer

Once your account is active and your first deposit is successful, the new member bonus can be claimed from the Promotions page within your account. Click the "Claim" button on the promotion you want before or immediately after making your first deposit. Note that bonuses have a limited claim period and can only be claimed once per account. Read the terms and conditions of each bonus before claiming.

Question 14

What is a turnover (rollover) requirement and how is it calculated?

Accepted Answer

Turnover or rollover is the total amount you must wager before winnings from a bonus can be withdrawn. For example, if you receive a bonus of Rp100,000 with a 10x turnover requirement, you must place a total of Rp1,000,000 in bets before you can withdraw winnings derived from that bonus. Your turnover progress can be tracked under Promotions > Bonus History in your account.

Question 15

Why did my bonus suddenly disappear or get cancelled?

Accepted Answer

There are several reasons a bonus may be cancelled: (1) The bonus expires before the turnover requirement is met, (2) A violation of bonus terms is detected (e.g., playing games excluded from the turnover requirement), (3) Use of multiple accounts is detected, or (4) A general violation of ink704 terms and conditions. Always read the specific terms of each promotion before claiming to avoid unwanted cancellations.

Question 16

Is cashback calculated across all games?

Accepted Answer

Weekly cashback at ink704 is calculated based on net losses during the specified period. However, not all game categories contribute at the same percentage — some categories may be excluded or weighted differently. Details of the categories included in the cashback calculation are shown on the cashback promotion detail page in your account. Cashback is credited automatically at the start of each week for the previous period's losses.

Question 17

How do I earn rewards from the ink704 referral program?

Accepted Answer

Find your unique referral code under Profile > Referral. Share this code with friends or anyone you refer. When they register using your code and become active members (by depositing and playing), you will receive a referral bonus credited to your account. The more active referrals you have, the greater the total bonus you can accumulate.

Question 18

What game categories are available at ink704?

Accepted Answer

ink704 offers over 1,200 games across a variety of categories: Slot Games from leading international providers, Live Casino (baccarat, roulette, blackjack, sic bo with live dealers), Sports Betting (football, basketball, tennis, and other sports), Fish Shooting, Bingo, as well as a variety of other card and table games.

Question 19

Do games at ink704 use a fair RNG?

Accepted Answer

Yes. All slot games and RNG-based games at ink704 use Random Number Generator (RNG) technology that has been independently tested and certified. This ensures every game outcome is truly random and cannot be manipulated. The game providers partnered with ink704 are major industry names with international licenses and reputations.

Question 20

Is there a demo/trial mode for slot games?

Accepted Answer

Most slot games at ink704 are available in demo mode, playable without using real funds. This mode is great for learning game mechanics, understanding bonus features, and forming a strategy before playing with real money. To access demo mode, simply select the game you want and choose the "Demo" or "Try for Free" option if available.

Question 21

My game suddenly disconnected mid-session — what happens to my bet?

Accepted Answer

All games at ink704 are equipped with a game history that records every round in real-time on the server. If your connection drops mid-game, the round result is still recorded and your balance is adjusted automatically. When you reconnect, you will see the outcome already resolved by the server. If there is any balance discrepancy, contact ink704 support with the time and game name included.

Question 22

What are the minimum and maximum bet amounts per round?

Accepted Answer

Betting limits vary by game and provider. Slot games generally have very low minimum bets — suitable for all budgets. Live Casino games typically have a slightly higher minimum. Each game clearly displays its minimum and maximum betting limits before you start playing, making it easy to choose a game that fits your budget.

Question 23

How does ink704 protect members' personal data and balance?

Accepted Answer

ink704 uses 256-bit SSL encryption for all data transmission between your browser/app and our servers — the same standard used by online banking services. Personal data is stored on encrypted servers with strictly restricted access. Passwords are stored as hashes that cannot be read. We also use a suspicious activity detection system that actively monitors accounts for unauthorized access attempts.

Question 24

I suspect someone else has accessed my account — what should I do?

Accepted Answer

Take the following steps immediately: (1) Change your ink704 account password right away, (2) Check your login history under Security Settings to see which devices and locations have accessed your account, (3) Also change the password of your registered email if you suspect it has been compromised, (4) Contact the ink704 support team via live chat and report the incident — the team will freeze any suspicious activity and help secure your account.

Question 25

Does ink704 ever ask for a member's password via email or chat?

Accepted Answer

Never. The ink704 team has never and will never ask for your account password via email, live chat, WhatsApp, or any other channel. If someone claims to be an ink704 staff member and asks for your password, it is a phishing attempt. Never share your password with anyone and immediately report it to the official ink704 support team via live chat on the platform.

Question 26

How do I enable two-factor authentication (2FA)?

Accepted Answer

Log in to your account and open the menu Settings → Security → Two-Step Verification. Enable this feature and choose your preferred verification method: OTP code via email or via SMS to your registered phone number. Once 2FA is active, every login from a new device will require an additional code — an extra layer of security we strongly recommend for all members.

Question 27

Where can I download the ink704 app?

Accepted Answer

The ink704 app is available for Android and iOS. Visit the Download on the ink704 website to get the official download link. For Android, download the APK file directly from that page and enable "Install from unknown sources" in your phone settings before installing. For iOS, follow the instructions on the Download page. Always download only from official ink704 sources to avoid counterfeit apps.

Question 28

Does the ink704 mobile app have the same features as the desktop version?

Accepted Answer

Yes, the ink704 mobile app is designed to deliver an experience on par with the desktop version — all games, transaction features, promotions, account settings, and support live chat are available in the app. Some features, such as push notifications for exclusive promotions and real-time betting odds updates, are only available on the mobile app. The interface is optimized for mobile screens for a more comfortable browsing experience.

Question 29

The ink704 app keeps crashing or won't open — how do I fix it?

Accepted Answer

Try the following steps in order: (1) Force close the app and reopen it, (2) Check your internet connection — try switching between Wi-Fi and mobile data, (3) Clear the app cache at Phone Settings > Apps > ink704 > Clear Cache, (4) Make sure your app is the latest version — check for updates on the Download page, (5) If the issue persists, uninstall and reinstall the app from the official source. If all steps have been tried and the error remains, contact ink704 support via live chat on the website.

Question 30

Are balance and play history synced between the app and browser?

Accepted Answer

Yes, fully. Your ink704 account syncs in real-time across all devices. Your balance, transaction history, game history, bonus status, and account settings are always identical whether you access from the mobile app, tablet, or desktop browser. No need to worry about losing data when switching devices.

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